However, the level of anger directed at the bank appears unfair.
Importantly, banks and building societies need to do as much as they can to reduce queues in branch.
If that happens, people who need a service where face-to-face interaction is more important, such as when registering a complaint or opening an account in branch,
This is where I must declare my age, well almost. I’m young (ish). I have grown up as an adult with internet banking, with online shopping and I have an iPhone and would love my bank to launch an app that allows me even quicker access.
Therefore, with the way I bank, I am not disadvantaged in any way by such moves so you may accuse me of not understanding the situation facing some customers, which would be fair.
But if you disagree with me, consider this: the queues at the Barclays, Natwest and Santander branches near MSE towers are horrendous on a good day.
I’ve waited over half an hour for a scheduled appointment at Santander, not because the staff are incompetent or tardy, but because they are understaffed and struggle with the volume of customers coming in (in their words).
but knowing this is happening makes it prudent for banks to move people away from queues, and a couple of meters away in some cases, to the nearby cash machine.
Old_Wrinkly wrote: »
Someone needs their spell-checker changing from US to UK.
chambta wrote: »
In terms of being understaffed; it's a very deliberate act, certainly in RBS/Natwest.
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