DENELEY wrote: »
I am an exixting customer and went to Nationwide last week with my transfer form and documents to transfer my ISA from their poorly paying one to the one paying 2.8% and was told I could have an appointment in about 2 weeks because there was no one there who could help me even they weren't busy and there were 2 employees who appeared to be doing nothing.
Is this just poor customer service or have branches been told to delay transfers if it means paying a better rate of interest?
I wonder if I should report Nationwide to the OFT?
Govt has introduced a £273 flat fee
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