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MSE_Martin wrote: »
Im confused about your question on the inspirational stories - as this is primarily a guide about reclaiming if you're in hardship and going to the ombudsman. We intend to publish the court guide soon - though as we will make MASSIVE in that - we have no successes yet - its new and untried.
MSE_Wendy wrote: »
This is what we say in the guide Natweststaffmember, so yep, it will be reviewed, as are all our guides
"This is a new version of the guide, please help by feeding back, suggesting any changes, or ask questions on areas we may’ve missed, in the bank charges feedback discussion."
Packaged account reclaiming is a bit different i think. It's different letters etc., but of course anyone who feels they have been missold one should complain to their bank (and then the Ombudsman if it isn't resolved).
honey2485 wrote: »
What to write on the complaint form
can anyone help, cant find a link for this guide!?
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