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Trix wrote: »
I was concerned after reading this thread so changed my DOB on the details of the Play site (it wouldn't let me change anything else). I got an email saying 'thank you for your recent order with Play. At this time we are unable to process your order further as the card details you have entered appear to be incorrect and cannot be verified.' and asked me to check my account.
I emailed back explaining that I hadn't placed an order but wanted my card details removed because of security concerns. This is what they replied with:'Dear Nikki, Thank you for the information. As you have said you have not placed an order however our email template which states card details are incorrect assumes you have made an order. I am happy to remove your card details from your account if you have concerns over internet security. Unfortunately our system automatically saves a card number for convenience and there is no option here for us to tell it not to. Once you log in to make an order you will of course need to re-enter the details and ask us to manually remove the card details once the order has been posted and payment successfully taken. I am personally requesting the option to save card details or not as a few customers have requested this recently. I have removed your card details from your account for you. If you have any further questions/queries please do not hesitate to ask. Kind regards -Play.com'
Seemed like a nice polite reply And hopefully the bit about requesting the option to save card details or not is sincere and actually has some sort of a result.
Shame that it basically means that until something like that becomes an option - every time I place an order I have to then remember to send a request to ask them to remove my card details though :rolleyes:
Ellie2758 wrote: »
which address did you email to please? I cant see one on the site at all.
arkonite_babe wrote: »
Hubby and I have just deleted our accounts and stated the reasons listed above with no problems.
augusto wrote: »
I don't know if someone mentioned this, but you could change your credit card details with a valid fake one. This is basically a number that will pass all the validation, but it's fake.
You can get one for visa and for mastercard here. Again these numbers are safe to use, they were not stolen or used in any dodgy way. They are just numbers that software developers (like me) use to test credit card validation.
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