Where's the login page to see my primus bills?

tiptoe_mouse · 27 September 2009 at 3:46PM

I've been with primus some time. However, I cannot remember the address where I used to log in to 'e billing'. I've tried http://www.planet-talk.co.uk/account/log-in.html but I get a 404 not found error. I've also tried https://secure.planet-talk.co.uk/Login.aspx but I get a runtime error page. Has anyone else managed to find the login page recently?

Thanks,

tiptoe

Heinz · 27 September 2009 at 4:08PM

I've been trying since Friday (no bill for 3 months, 10 days and counting) but have been having the same problem.

Perhaps they'll realise on Monday!

tiptoe_mouse · 27 September 2009 at 4:16PM

Heinz wrote: »

I've been trying since Friday (no bill for 3 months, 10 days and counting) but have been having the same problem.

Perhaps they'll realise on Monday!

Thanks, Heinz, glad it's not just me. Maybe they're upgrading the ebilling service to include details of recent calls? One can but hope!

What's the URL I should be using?

Thanks,

tiptoe

PS Does anyone else find that their posts are defaulting to Times New Roman? Is it a firefox thing, as I've just switched to that browser?

Heinz · 27 September 2009 at 4:30PM

I've been trying https://secure.planet-talk.co.uk/Login.aspx

tiptoe_mouse · 28 September 2009 at 12:50PM

Thanks - seems to be working again now.

Cheers,

tiptoe

cornz · 29 September 2009 at 7:45PM

I too have trying to see my bill as im sure its wrong but i cannot log in, well, i can log in but when i click either of the two "e-billing" icons, nothing happens, just sits there trying to load the page then times out.

erb · 29 September 2009 at 8:55PM

cornz wrote: »

I too have trying to see my bill as im sure its wrong but i cannot log in, well, i can log in but when i click either of the two "e-billing" icons, nothing happens, just sits there trying to load the page then times out.

Same here. I too think my bill must be wrong as I usually have a cost of less than 50p but this time the email says the cost is over £7 but like you I can not get to ebilling after log in to check. Looks like a load of trouble coming up :eek:

purplecatlover · 30 September 2009 at 3:21PM

i ahd the same problem this morning, but have just managed to get my ebilling to open.

ive also been with them for over a year now and the last few months my call cost has jumped by 20quid a month...i cant open the pdfs atm though to read my bill as on an old crap computer.

Heinz · 30 September 2009 at 3:46PM

Interesting. I have at last been able to log in and have found my latest invoice (for calls made during the period mid-July to mid-August).

However, my last invoice was for calls made between mid-April and mid-May - so they appear to have forgotten to bill be for two month's of calls (calls made between mid-May and mid-June and mid-June and mid-July).

Le73Uq86Uv · 1 October 2009 at 9:33AM

Deleted post

Heinz · 1 October 2009 at 10:31AM

My bill dates are identical you yours - except I don't have the 15 July or 18 August ones!

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Where's the login page to see my primus bills?

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