Basic Line Rental with BT, new bill
Edinburghlass_2
Forumite 32.7K Posts
in Phones & TV
I have just checked my BT bills online which I pay monthly by dd. One line had no calls on it so just line rental plus vat which came to £10.69, what happened to the £10.50? I know its only 19p but I would rather have the 19p in my pocket than BT 
Anyway, my second line had £2.04 worth of calls on it as I have always made a point of using up my £2.15 worth of free calls that we had until 1 July. The £2.04 consisted of three calls all made in June.
I will write and complain and ask for a refund of these calls but wondered if anyone else had checked their bills and found the same?
Anyway, my second line had £2.04 worth of calls on it as I have always made a point of using up my £2.15 worth of free calls that we had until 1 July. The £2.04 consisted of three calls all made in June.
I will write and complain and ask for a refund of these calls but wondered if anyone else had checked their bills and found the same?
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It will depend on when your billing date falls - you say you've just checked it which makes me think that the extra 19p is related to charges before the beginning of July.
£10.50 is per month, but some months have 28 days, some 30 and some 31.
July has 31.
take 10.50 * 12 months / 366 (or 365) then * 31
i.e. you pay slightly more in July and less in February.
Just a theory.
I think about 20p for 3 months.
I couldn't work it out, but I can't really be bothered to investigate because it will probably cost me more in phone calls/stamps.
This will have included a period after 1 July.
The bills being issued now have an adjustment included for the increase in rental which became due on 1 July, but wasn't charged for on the previous bill. (The rent went up £1 per month from 1 July, approx 3.3p/day, which is what they are now catching up on).
My bills are dated 1/1, 1/4, 1/7 and 1/10.
On 1/4 I would have paid from April, May and June, so surely this wouldn't have included anything after 1st July.
Am I misunderstanding something or are other peoples bills on different dates?
Confused ???
See http://makeashorterlink.com/?P36012AE8 for some details on this
Regards
Sunil
(I've always thought TV adverts are a waste of time, that guy Clarkson should have stayed on Top Gear instead of fronting an ad for a bunch of thieves :D)
The bill says:
Package fees/line rental
Date/period
Description
Quantity
Monthly charge
Cost
1 Jul-31 Jul
BT Together Option 1 - the hour plan
1
8.93
9.10
Sorry BT, but £8.93 does NOT equal £9.10. You didn't give me a discount for February, so I'm not paying extra in July!
This is a whopping 17p ex VAT/20p inc VAT overcharged - not a slight error by anyone's definition and surely worth making a fuss about. 20p x millions of customers is a LOT of money.