BT Nice little earner . Monthly DD in advance
in Phones & TV
7 replies 1.2K views
As normal I received my monthly BT 'View my Bill' e-mail notification and discovered that on viewing the bill that my monthly rental charge was doubled up . On calling I was advised that 'due to the random transfer of accounts to a new system' , customers on the new system will now be paying line rental in advance . On asking why there had been no pre notification of this revision to my terms it was first asserted that they had sent a letter , but when I asked for the letter to be resent in fact there is no reference to this in their documentation . I asked how this could be in compliance with the terms of the DD covenant and was given the brazen assertion that the bill itself is the notification and that a 'pop up' on entering your account on the website is all you need to know . When I asked for a moral justification for BT taking unsolicited an extra month's rental from a pensioner - no reply !
This discussion has been closed.
Latest MSE News and Guides