lizzie9171 wrote: »
Update on my CAA claim.
I am absoloutley flabbergasted, on Thursday I received a letter, from CEGA requesting me to complete my claim form as it appears they have not got all the information, included was a section hightlighted to fill in my bank details. the letter requested that original documents must be sent, copies not accepted. I sent to them in September last year the fully completed claim form along will all the original documents. After not hearing anthing by December and unable to get through on the phone I wrote tothem, and they advised me that my paperwork had been lost and to re-send it and that copies would be accpeted, as they had lost the originals. I then got a letter thanking me and to expect a settlement within 40 days. In January I received a letter from them stating they were not liable as I had paid the deposit on my credit card and to contact the credit card company. Who incidentenly have refused to make a refund.
What are they playing at. Just another delay tactic in my mind. I have written to them again, advising them to check the previous correspondance.
I just think now, that they have no intention of making me a refund.
I am still waiting to hear from Watchdog.
Two MoneySavers reclaim £1,000
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Reduced 'past-best' (but safe to eat) items