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CAth wrote: »
Blimey - good to know I'm not alone in this - but sorry to hear so many victims too..... just got my shipping 'confirmation' from Play... grrrrrr.
The London address can't be more than a few miles from me - it's SO frustrating!!
Lady I spoke to at Play was having none of it when I said I've seen lots of people complaining about breaches of security with their accounts.... kept saying how safe it all was.
Just REALLY infuriates me that there is no way to manually remove your card details... it's ridiculous you HAVE to call. I got them to remove my account and will never being using them again now.
I just wish there was a way of raising this issue further - the help pages on the site are completely useless for this sort of issue and the telephone operators are not capable of dealing with this - (no disrespect - they are there to deal with order queries, not fundamental issues with the site's security authentication).
Who do you contact & where to begin...??? Especially when you consider a crime has been committed but no one wants to take responsibility for dealing with it.
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