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benefitshelpline.com AVOID!!
12 replies
3.1K views
srichards
Forumite 226 posts
I wanted to get me laddos child benefit number because I want to change the account it goes into..
So I google and come up with http://www.benefitshelpline.com
Yeah that will do, I can either phone them at £1.50/min !! !!!!!!? no way. Or submit and online enquiry. Yes thats better.
I do so, fill in my deets..press submit...and lo and !!!!ing-behold up pops a chunk of text saying blah blah thanks, we will now text you at the cost of £1.50 to give you the phone number that you just saw a moment ago and decided not to call. And we'll then call you anyway.
So then they called me a few minutes after...this is what they got...
You scamming b*stards, there was NO mention at all that you would text and charge me £1.50 for that text until AFTER I had submitted my contact form.
What a complete waste of time and money you are, if I wanted to call up and spend £1.50/min I wouldnt have used the online contact form.
This is what is said on the website before sendind the contact form "Once your enquiry is received your query will be dealt
with in a timely manner.
We will contact you with futher information on your enquiry and provide a tailored solution to the problem."
Where does it say we will then charge you for a text that tells you to call us??
Anyway the manager has promised to issue a cheque refunding the £1.50 this Monday.
I wonder how many more people have been 'done' by these f*ckers. Gosh, I'm so angry
Is this even legal??
So I google and come up with http://www.benefitshelpline.com
Yeah that will do, I can either phone them at £1.50/min !! !!!!!!? no way. Or submit and online enquiry. Yes thats better.
I do so, fill in my deets..press submit...and lo and !!!!ing-behold up pops a chunk of text saying blah blah thanks, we will now text you at the cost of £1.50 to give you the phone number that you just saw a moment ago and decided not to call. And we'll then call you anyway.
So then they called me a few minutes after...this is what they got...
You scamming b*stards, there was NO mention at all that you would text and charge me £1.50 for that text until AFTER I had submitted my contact form.
What a complete waste of time and money you are, if I wanted to call up and spend £1.50/min I wouldnt have used the online contact form.
This is what is said on the website before sendind the contact form "Once your enquiry is received your query will be dealt
with in a timely manner.
We will contact you with futher information on your enquiry and provide a tailored solution to the problem."
Where does it say we will then charge you for a text that tells you to call us??
Anyway the manager has promised to issue a cheque refunding the £1.50 this Monday.
I wonder how many more people have been 'done' by these f*ckers. Gosh, I'm so angry
Is this even legal??
0
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Replies
http://www.dailymail.co.uk/news/article-1058745/Rip-helpline-charges-1-50-minute-child-benefit-advice-Government-provides-free.html
MPs and consumer groups last night branded the £1.50-a-minute service – run by a 24-year-old businessman – a rip-off and demanded that it be shut down immediately.
The company is believed to have paid thousands of pounds to internet search engine Google to ensure its website appears at the top of listings when the words ‘child benefit’ are typed in.
Perhaps google have a moral responsibility to make sure people, aren't ripped off too
If you need any further info other than their extensive information included for non members, you can join. It is well worth it
Im so mad right now!!
Thanks sarah
No offence meant, but anyone that uses it is asking for trouble!
all official benefits will come under HM Revenue and Customs
Telephone
Child Benefit Helpline
General help and advice with your Child Benefit Opening hours8.00 am to 8.00 pm, seven days a week
Closed Christmas Day, Boxing Day and New Year’s Day 0845 302 1444 For customers who are deaf or hearing or speech impaired:0845 302 1474 (Textphone) A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number. If you're calling from abroad please telephone:+44 161 210 3086 We can't give advice on any benefits other than Child Benefit. We can only give you specific information about someone else's claim if they have previously authorised you to act on their behalf.
http://www.saynoto0870.com/companysearch.php this page gives you the alternative local rate numbers for child benefit
Well I thought that too, but there are lots that will. You'd be amazed how many think a site must be legit if it comes up first on google!