Read our cookies policy.
pamplemoose wrote: »
We also foolishly bought our Zoom airline tickets with our Nationwide Debit card ( visa) and have just started the process of "Chargeback" .
We have just received a letter from Nationwide this morning informing us that our account has been re-credited with the £900 paid for our tickets, for the moment and that they are taking it up with Zoom's bank.
The letter mentions that Nationwide reserves the right to re-debit our account with that sum if they do not get paid by Zoom's bank but that the matter should be considered closed if we do not hear from then within 120 days.
So far so good, but let's hope that Nationwide is successful otherwise we will have to carry on the fight.
I have to admit that we had always been under the impression that Zoom being an ATOL bonded company we would be safe anyway and only discovered when Zoom went into receivership that ATOL means nothing if you book direct with the airline. Not something ATOL publicises widely and I have seen many TV programmes where viewers have been erroneously told that ATOL was a sign of security. Quite misleading I think.
I am also appalled that people who might not be able to afford credit cards or prefer to pay cash ( what should be viewed by us all as being a far more responsible attitude towards money) are those who will suffer and are made to pay the price . I find it really quite disgusting that our only way to be safe is to pander to our debt friendly society of irresponsible borrowing...
I do hope the government and financial ombudsman can try and reform a system which benefit only those who favout credit over "real" money.
Thank goodness we paid by Visa debit card as we still have a chance of getting our money back...
I just feel dreadfully sorry for people who paid either in cash or by other debit cards.
I am also sorry for the staff at Zoom who will find it difficult to get other aviation jobs in this dire economic climate . And the people who were stranded. We managed to book alternative flights with Air Canada and leave next week , we were lucky as we are doing a home exchange with Canadians and they too managed to find alternative flights with Air Canada, though the flights were almost full when we booked.
I don't think I will ever use my debit card for anything anymore apart from small purchases and taking cash out...
A valuable lesson , learnt the hard way. I wish all the best to all those affected by this.
scotia82 wrote: »
Does anyone know when the 120 day cut off regarding chargeback debit card claims starts from? Is it the date the transaction was completed or the date Zoom went into administration? I paid for my tickets back in March by debit card and was wondering if they might throw my claim out because page 456 of the Mastercard manual states;
"Chargeback - The issuer must send the chargeback within 120 calendar
days of the central processing date for intra-European
transactions and of the switch settlement date for
huertasnuevas wrote: »
What evidence did you produce as evidence that Zoom has gone into liquidation?
Prudence101 wrote: »
I seem to have a provisional success story to report. I saw a Natwest branch manager today with a copy of my e-ticket, my bank statement, and a print out of the Mastercard policy (page 477 of http://www.mastercard.com/us/wce/PDF...anual_5_08.pdf). I said that I wished to initiate the chargeback procedure and cited reason 4855.
He printed and completed a Maestro Chargeback form, taking my debit card details and the transaction details. On the form he cited Chargeback Reason Code 4855. I did not need to do anything.
He said that the form will be sent to the Chargeback team and that they will process the document in the next 2-3 day. The manager stated that he expected me to receive my refund in 3-4 weeks.
I am cautiously optimistic. Thanks to everyone on the forum for their contributions.
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support