Complain about Sky?

black-saturn · 4 December 2005 at 6:47PM

I just rang Sky (via the freefone number found on another thread) as my Sky has been off all weekend. It went off on friday lunchtime and I went away at the weekend and I cam back this evening and it was still not working. The telephone operator was Mr Strop. He kept being sarcastic and kept going all quiet and putting me on hold for ages. When I said "Hello?" because he hadnt said anything for ages he said "a little patience wouldnt go amiss". How do I complain?

nearlyrich · 4 December 2005 at 6:54PM

black-saturn wrote:

I just rang Sky (via the freefone number found on another thread) as my Sky has been off all weekend. It went off on friday lunchtime and I went away at the weekend and I cam back this evening and it was still not working. The telephone operator was Mr Strop. He kept being sarcastic and kept going all quiet and putting me on hold for ages. When I said "Hello?" because he hadnt said anything for ages he said "a little patience wouldnt go amiss". How do I complain?

I tried to complain to Sky and the supervisor couldn't make me agree with her so she accused me of being abusive and terminated the call( ME Stroppy LOL). I only asked her to explain how they could take a double payment from my bank account but she couldn't. I am waiting for them to call me back, I cancelled my DD and got my bank to repay it, still got the service and was getting 4 or 5 calls a day from Sky collections.

They can't deal with CS issues and CS can't or won't either.

Good luck.

webmasterpolo · 5 December 2005 at 10:31AM

Typical how the collections dept are right on it yet the c/s team couldn't give a monkeys.

djohn2002uk · 5 December 2005 at 4:40PM

black-saturn wrote:

I just rang Sky (via the freefone number found on another thread) as my Sky has been off all weekend. It went off on friday lunchtime and I went away at the weekend and I cam back this evening and it was still not working. The telephone operator was Mr Strop. He kept being sarcastic and kept going all quiet and putting me on hold for ages. When I said "Hello?" because he hadnt said anything for ages he said "a little patience wouldnt go amiss". How do I complain?

And what was this "freefone number" or what was the thread you found it on?

black-saturn · 6 January 2006 at 7:42PM

Its 0800 731 6965

djohn2002uk · 6 January 2006 at 8:17PM

Thanks BS but I got it from someone two days later and rang them and threatened to leave and they replaced my box free of charge.

hamadp · 7 August 2010 at 10:17AM

This number worked for me 0800 0512597

hope it helped:)

cyberbob · 7 August 2010 at 10:44AM

hamadp wrote: »

This number worked for me 0800 0512597

hope it helped:)

You do realise this thread is 4 years old!:eek: So I assume the posters have already managed to sort any issues

preable · 7 August 2010 at 4:03PM

Its funny hous customer service dont care and then when you threaten to leave the cancelation department fix all your problems

Complain about Sky?

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Complain about Sky?

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