Ebay advice - please help!

YeovilFC

Hi all-
I bought a second hand Playstation 2 on Ebay exactly 2 weeks ago... I paid straight away with Paypal. The seller had a 100% positive feedback of over 50, so I wasn't too worried about paying. They said they would send the item the following Friday after the Paypal payment cleared to their bank account. This was fine I thought.
However, it's now been over a week since they were supposed to send the item. I allowed a few days because of the bank holiday etc, but during last week I sent them 2 emails checking they had sent the item which they have not replied to. I'm now pretty worried, because I can't afford to lose the £50 I paid for the PS2.

I was wondering if anyone could give me any advice. Should I complain to Ebay or Paypal? Or give the seller more time?
If I have been conned, what are the chances of me getting my money back, and how long would it likely take?

Thanks guys

DGJsaver

YeovilFC wrote: »

Hi all-
I bought a second hand Playstation 2 on Ebay exactly 2 weeks ago... I paid straight away with Paypal. The seller had a 100% positive feedback of over 50, so I wasn't too worried about paying. They said they would send the item the following Friday after the Paypal payment cleared to their bank account. This was fine I thought.
However, it's now been over a week since they were supposed to send the item. I allowed a few days because of the bank holiday etc, but during last week I sent them 2 emails checking they had sent the item which they have not replied to. I'm now pretty worried, because I can't afford to lose the £50 I paid for the PS2.

I was wondering if anyone could give me any advice. Should I complain to Ebay or Paypal? Or give the seller more time?
If I have been conned, what are the chances of me getting my money back, and how long would it likely take?

Thanks guys

I would pull up there contact details via the ebay site , also you have to wait 7 days i think to report it

good luck

soolin

DGJsaver wrote: »

I would pull up there contact details via the ebay site , also you have to wait 7 days i think to report it

good luck

Yes iI agree pull the contact details and give them a call. The OP has already waited two weeks so can start a claim straight away if necessary and the seller has no seller protection if they waited longer than 7 days to send the item anyway.

soolin

I've merged your two threads for clarification.

It isn't up to you to chase the RM for a refund the seller needs to do that. However to protect yourself you do need to put in a paypal chargeback ASAP.

YeovilFC

Sorry, I think I just posted that again, I well and truly messed up posting that!

YeovilFC

soolin wrote: »

It isn't up to you to chase the RM for a refund the seller needs to do that. However to protect yourself you do need to put in a paypal chargeback ASAP.

By a paypal chargeback, do you mean report it as item not received on my ebay?
Thanks...

soolin

Not an ebay claim but a paypal claim.Log into paypal and into resolution centre and follow the instructions.