Who Do I Complain To?

King_Weasel

I'm unable to get a response from the credit card company. Who do I complain to?

Details are that in March I was sent some credit card cheques in my name from Sky. Not only were they unsolicited, I have never held a Sky credit card!

I have written to them twice but have had no reply. I am unable to find a phone number that does not need an account number to access.

I am concerned that I am at risk from fraud.

So - who can I contact to complain that Sky will not respond?

Advice welcome.

seasidepom

Are you sure they're actual cheques and not samples? If they're proper cheques they should have an account number on.

CannyJock

Sky Credit Card: 01293 765470 - Card services

^ From the say no to 0870 site

According to stoozing site, SkyCard is operated by Barclays, so could be worth calling them.

I bet if you were calling to apply for a card they'd be only to happy to speak to you

If no joy then complaint would be to the FOS (http://www.financial-ombudsman.org.uk/consumer/complaints.htm) not sure if they'll entertain it as you're not complaining about a product but about their sales techniques. Still, costs nothing to make the complaint and as far as I know it costs the companies to reply.

King_Weasel

seasidepom wrote: »

Are you sure they're actual cheques and not samples? If they're proper cheques they should have an account number on.

Yes they are real. But automated phone does not recognise it - not enough digits for a start.

King_Weasel

CannyJock wrote: »

Sky Credit Card: 01293 765470 - Card services

^ From the say no to 0870 site

According to stoozing site, SkyCard is operated by Barclays, so could be worth calling them.

I bet if you were calling to apply for a card they'd be only to happy to speak to you

If no joy then complaint would be to the FOS (http://www.financial-ombudsman.org.uk/consumer/complaints.htm) not sure if they'll entertain it as you're not complaining about a product but about their sales techniques. Still, costs nothing to make the complaint and as far as I know it costs the companies to reply.

Thanks for suggestions. Not sure where to start with Barclays, but might give it a try before going to Ombudsman.

My complaint is not really about sales techniques - there's clearly a mistake here (maybe someone else has "my" card), and I want to be sure I'm not at risk from it.