seller underestimated postage and has asked me to pay the extra?

lynne1985

I bid on an item from ebay with postage stated as £6 but seller has emailed to say that after looking into it the postage is going to cost £20 and would i cover the extra costs involved otherwise he will be out of pocket, i feel bad that he has underestimated by so much but i only bid on the auction as the price was good and realistically with the extra £14 postage its not worth it, should i send him links for couriers and hopefully he can send it through that or just ask to cancel the transaction? any other suggestions? thanks again lynne

Brooker_Dave

lynne1985 wrote: »

I bid on an item from ebay with postage stated as £6 but seller has emailed to say that after looking into it the postage is going to cost £20 and would i cover the extra costs involved otherwise he will be out of pocket, i feel bad that he has underestimated by so much but i only bid on the auction as the price was good and realistically with the extra £14 postage its not worth it, should i send him links for couriers and hopefully he can send it through that or just ask to cancel the transaction? any other suggestions? thanks again lynne

At least he's been honest, many sellers would give you the old "it broke while I was wrapping it line".

If seller uses interparcel postage for most things under 30kg is about £11....

frivolous_fay

You don't have to pay any extra. It depends how much you want the item - if he's not going to send it without the extra, you'll have to decide whether to a) pay the original stated amount and be prepared to upset him and report him if necessary b) ask for a mutual withdrawal or c) pay the extra.

Courier prices are a good idea.

Jakg

iirc he IS allowed to do this.

frivolous_fay

No he's not. You're meant to check postage prices before you put them on the listing.

If OP was overseas and postage was more expensive than the stated inland rate... it would have been ok, but you can't go changing a stated P&P price because you didn't bother to check the price before you plucked a figure out of the air.

scbk

What is the item weight, value, and postage method?

StaffsSW

I'd ask if I could mutually agree, so they can get their fees back, and a free relist - this time with accurate postage.

Alternatively, if you really do want the item, then have a look at the courier offers at the moment. and suggest the seller uses one of them? Parcel2go are about £8 for 25kg on a 48hr delivery, but there is a thread around here somewhere with loads of details and prices.

unrich

Give the seller a chance. They've been honest.

have a look at completed items and check the postage and final values.

Pay the extra if you really want it.

Ask to go half way. (the item may not have reached the price you paid if top postage was charged). You pay £13 and he pays £7.

Mutual cancel and wait till it relists.

meester

unrich wrote: »

Give the seller a chance. They've been honest.

Absolutely not. Ebay is supposed to be binding. You buy, you pay, you sell, you ship.

To help him out, you can tell him that you can get Parcelforce from ebay up to 30kg for £10.99.

He should pay that cost, because he has entered into a contract to sell. Otherwise he should get negative feedback and report to ebay as a non-performing seller. £5 is not a lot of money to have to pay, and hopefully next time he will check first.

unrich

Its called an honest mistake.

'Spose you never made one?

StaffsSW

meester wrote: »

Absolutely not. Ebay is supposed to be binding.

But we all know the reality!