Suprise Suprise - Paypal Rule In Buyers Favour. Please Stop The Scamming.

go4it

As some of you may know I have been involved in a Paypal dispute.

Me - Seller - with a feedback of 750+

Buyer - registered in Poland, feedback of 12

First of buying didn't pay, had to file claim with dispute console. Sent an echeque, he then cancelled it, then finally paid.

within a day of receiving it he took it to a 'service centre' and claimed it did not work. Got a service report saying there was £850+ worth of damage (difficult as laptop was only worth £800). He fiiled a Paypal claim.

Paypal have taken nearly the full 30 days to decide - the BUYER WINS.

Buyer has to return laptop to me, and then they will get their refund.

Spoke to Paypal and told them I'm not happy. They said 'well sir it could have been an internal fault'. They are going on the basis that the service report is true. It might be true considering the buyer had the laptop for 12 hours prior, and I then worry what state I will get the laptop back in. I can raise another claim if I don't get the item back as I sent it - but I explained to Paypal of course that would happen because I sent a full working laptop, and the buyer is saying it is dead.

Apparantley I am covered under seller protection. How would I go about claiming for that?

Well I'm going to wait for the laptop to come back. Going to write a strong worded letter to Paypal.

My life on Ebay is over. Same for Paypal. All those fees over the years and when I need their support I get stabbed in the back. May consider sending the info to Watchdog and Mirror Action Desk as well, I hate to think how many people have been ripped off. I'm not saying Ebay / Paypal are ripping people off - but they have create a sales site which is a scammers paradise. I am not a business, I am a personal seller selling off all my old stuff to try and buy a house.

Rant over. :eek:

Rant not over yet... plus to say since Paypal froze my account, I received £300 in payments for items still listed on Ebay. That money is now tied up. I could not pay for anything with Paypal, except when Ebay wanted their fees. When Ebay wanted their fees, they automatically tried to retrieve the whole of the negative balance from my bank aco!!!!. I did not have that much money in the account and explained to them on the phone that my bank would treat that as a direct debit and charge me. Paypal agreed to pay the charge but am still frustrated I have £300 tied up with Paypal and their whole handling of this matter.

Rant finally over.. may rant again later

frivolous_fay

Seller protection is irrelevant here as they're not doing a credit card chargeback.

smartie1976

Seller will have to prove the item has been returned before you refund.
What are the chances they will use some trackable service?

Badger_Lady

How do you know it wasn't faulty? OK, so you're sceptical, but unless I'm missing something you won't be out of pocket - you'll get your item back, then refund the buyer... it'll be as though you'd never sold it in the first place.

I wouldn't like to buy from you, knowing that you could send me something dodgy then refuse to refund.

smartie1976

Usually a scammer selling something expensive that was knowingly broken wouldn't do it on a profile with 750 feedbacks.
They'd either have low, or hacked someone elses, and there would be warning signs.

Also, they'd be unlikely to then post about it on MSE...

randomsam08

i have had a similar problem a while back, sent a moblie to someone, only a few days old and in perfect order, they told me it was broken when they received it, i said send it back and i'll refund, which they did.

cheeky sod sent me phone the same as the one i sent them but not that actual same phone, phone i received back did work but was barred from the network. i was left out of pocket and with a duff phone, paypal were at best totally unhelpful.

peter_the_piper

randomsam08 wrote: »

i have had a similar problem a while back, sent a moblie to someone, only a few days old and in perfect order, they told me it was broken when they received it, i said send it back and i'll refund, which they did.

cheeky sod sent me phone the same as the one i sent them but not that actual same phone, phone i received back did work but was barred from the network. i was left out of pocket and with a duff phone, paypal were at best totally unhelpful.

I hope you had the IMEI number and were able to get it barred as stolen. Doesn't help you get it back but there is some satisfaction on screwing them up.

go4it

Badger_Lady wrote: »

How do you know it wasn't faulty? OK, so you're sceptical, but unless I'm missing something you won't be out of pocket - you'll get your item back, then refund the buyer... it'll be as though you'd never sold it in the first place.

I wouldn't like to buy from you, knowing that you could send me something dodgy then refuse to refund.

I send perfect working laptop. Buyer is now going to return it. According to the buyer there is £850+ of damage to it. The likelihood that I will get the laptop back in the same condition is very low. I'm not out of pocket, yet. I have just sent someone a laptop, for them to devalue it by £850. Paypal are about as helpful as a chocolate furnace.

vaio

go4it wrote: »

I send perfect working laptop. Buyer is now going to return it. According to the buyer there is £850+ of damage to it. The likelihood that I will get the laptop back in the same condition is very low. I'm not out of pocket, yet. I have just sent someone a laptop, for them to devalue it by £850. Paypal are about as helpful as a chocolate furnace.

Three things……

1. If it was in good working order when you sent it and damaged when it arrived it’s your problem and you should refund the buyer claim against the courier.

2. If it comes back un-tracked you’re a winner, without proof of return the buyer will lose dispute.

3. If it comes back tracked don’t sign for it until you’ve unwrapped it in front of the delivery driver, that way you have an independent witness that what was supposed to be a laptop was actually a laptop and not a lump of wood or similar.

poet123

I just had a dispute resolved in my favour(as a buyer) and I was not asked how I had returned the item.The seller never responded so I got a full refund.

Jo_F

vaio wrote: »

Three things……

1. If it was in good working order when you sent it and damaged when it arrived it’s your problem and you should refund the buyer claim against the courier.

2. If it comes back un-tracked you’re a winner, without proof of return the buyer will lose dispute.

3. If it comes back tracked don’t sign for it until you’ve unwrapped it in front of the delivery driver, that way you have an independent witness that what was supposed to be a laptop was actually a laptop and not a lump of wood or similar.

That last tip is a very good one, ask the postie if he will witness you opening the parcel. I was reading a thread on the Ebay forums before about someone that had sold a diamond ring, the buyer claimed it was damaged, so she said send it back and I will get it repaired for you.

The parcel came, she had a bad feeling and asked the postie to witness it, he did, and when she opened it, the box was completly empty. She has been to the police etc and Paypal are currently 'dealing' with it.