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thomson pleading ignorance

we go on holiday on monday 4th to three corners kiroseiz sharm el sheik, all the latest reveiws from tripadniser and holiday watch dog, state the hotel is in caos as building works, new dining facilities not yet finished so 1400 guests are in one dining catering for 600, they built a new wing and filled it before facilities are ready, thomson deny any problem ,i have threatened with abta and still no joy. any ideas what to do now as not long to go ?

Comments

  • Engadine
    Engadine Posts: 1,347 Forumite
    Debt-free and Proud!
    You could phone the hotel over the weekend and see what they have to say regarding the building work.

    The last review on the Thomson website is dated 9 January and no mention of any building work, but it could have started after this date.

    I have had a good look on the Thomson website, if there is building work then operators normally put an errata on their system to advise potential customers about the work before they book. I can't find an errata advising anything on this.

    You could also try calling a Thomson travel agency and asking them to check their system for information on building work at this hotel
    :j Debt free since 31/01/08:j

  • deva
    deva Posts: 936 Forumite
    Part of the Furniture Combo Breaker
    there b are different catergories of building work- if you have no notification then thomson must deem that it wont be an issue; it is possible that all their clients are in an unaffected part of the hotel.
    do not ruin your holiday by being on the defensive from the start, if there are any issues gather evidence, see the rep and make the best of the situation
  • thomsons have now admitted that there is a problem at this hotel and have agreed to move me, but as for other fellow travellers who are not as advised ,wont find out about problems until they get there, i use tripadviser reveiws as i do find thomson reveiws biest dont you agree.
  • Engadine
    Engadine Posts: 1,347 Forumite
    Debt-free and Proud!
    They can be, Thomson now has a tie up with Tripadvisor and their reviews also appear on Thomson's site
    :j Debt free since 31/01/08:j

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