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Claiming through RM: Buyer or seller?
carolinosourus
Posts: 1,048 Forumite
Hey all, was looking at this auction on ebay: 130193725844 and noticed in the payment instructions the seller says that if the item does not arrive then the buyer has to claim for it and they will send proof of postage.
I'm sure I've read on here somewhere that it's the sellers' responsibility to claim for the lost item? Or am I just going doo-lally?
I'm sure I've read on here somewhere that it's the sellers' responsibility to claim for the lost item? Or am I just going doo-lally?
**Thanks to everyone on here for hints, tips and advice!**:Dlostinrates wrote: »MSEers are often quicker than google
"Freedom is the right to tell people what they don't want to hear" - G. Orwell
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its always the senders responsibility0
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I always thought it was the sellers problem as they have purchased the service from royal mail but I had occasion to claim for a late special delivery and noticed on the form that it asked if I was the receiver or the poster. Received my SD fee back + £6 within 2 weeks so well pleased!0
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For the purposes of ebay and paypal it is only the buyer that needs to bother to claim, the buyer has an automatic right to a refund if they used paypal and if the item is not tracked to delivery.
However any seller that has that sort of daft statement on their listings and does not take paypal should probably be avoided as you have no leverage with them to make the claim and refund you.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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