71 Year Old OAP Trying To Get My Money Back From Wren Kitchens

photome

I still dont really understand why you paid up front

I had a wren kitchen a year ago, I paid a deposit and then the balance 2 weeks before delivery

I arranged my own fitter

IMO you can still take delivery and then get a local recommended fitter to fit

screech_78

https://forums.moneysavingexpert.com/discussion/comment/81966165#Comment_81966165

Same. We paid the balance around 10 days prior to delivery. My husband fitted ours so it sat there for almost two weeks before he could take a week off to fit.

I agree with everyone else OP. I can’t see that Wren have done anything wrong. 71 is irrelevant too. My parents would be mortified if I referred to them as 70 something year old OAP’s!

£300 a day is standard for a kitchen fitter.

zeusmc

https://forums.moneysavingexpert.com/discussion/comment/81965476#Comment_81965476

I don't think a delivery date was ever agreed as trying to find a kitchen who would need to have given a start date for the installation. If a fitter had given an installation date, then Wren would have had their factory make up the units and arrange their delivery.

zeusmc

Thanks for the input everybody, appreciated.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81966263#Comment_81966263

Rather than what you think or what you recall, what does the paperwork say?

zeusmc

https://forums.moneysavingexpert.com/discussion/comment/81965476#Comment_81965476

I remember sometime ago during all this back and forth with Wren.
Wren rang me and were trying to, pressure me on agreeing to a delivery date for the units. I told them was not willing to having units delivered, when I had not found a fitter and arranged with him to fit them.
I have all the emails between myself and Wren, also various fitters.

Aylesbury_Duck

If you're confident that you have email evidence that they haven't fulfilled the contract, then take them to court. You'll need to send a letter before action (search for a template online), setting out the amount you're claiming and why. If they don't respond, commence court action.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81966487#Comment_81966487

Well, that seems firm that Wren were ready, willing and able to fulfil the contract but you frustrated that completion by your refusal.

Do you still want a new kitchen? If so, take the units now and get a local Fitter to install.

GDB2222

I'm older than the OP, and I'm finding this hard to follow. But, as far as I can see, the OP wants the Wren kitchen. They want to supply it.

Is the issue that it's going to cost more to install than the OP realised? The OP mentioned an installation cost of £7000, which seems awfully high for a what must be a fairly normal size kitchen, given the cost of the units.

Surely, the answer is to find a local handyperson to fit it at low cost, and just put up with any defects?

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81967462#Comment_81967462

The thread title (and first post) would suggest that OP no longer wants the kitchen, but that opinion may change if there isn't a refund available as an alternative…