Car dealership refusing to help cancel car finance with the finance company!

Altior

An outstanding finance check on the original car might be of value?

If they have unreconciled receipts then it might only surface when the accounts are periodically reconciled. Not a one man band, but a big car dealership.

It's going to be a tad more complicated if OF has indeed already been settled.

paul_c123

https://forums.moneysavingexpert.com/discussion/comment/81876175#Comment_81876175

The dealer is under no obligation to reverse their transaction.

Bandmartian65

https://forums.moneysavingexpert.com/discussion/comment/81876215#Comment_81876215

https://forums.moneysavingexpert.com/discussion/comment/81876206#Comment_81876206

the original finance agreement is with Audi for the q3 which my partner still has. Audi has confirmed that the q3 finance hasn’t been settled and they took my partner’s regular finance payment from him the other day.

Altior

The plot thickens then, so the Q5 seller didn't expect the sale to progress.

I agree with others that your partner needs to visit the dealer, not for a row but for a fact based discussion with a leader there. With evidence for example that the original finance agreement on the trade vehicle remains live.

I suspect someone with authority there needs to take ownership of the issue. The sales team and the finance team may not dovetail so well. From the sales perspective, they don't care, lost a sale/commission. The finance team might have some unreconciled funds, but there's no urgency to resolve them.

paul_c123

https://forums.moneysavingexpert.com/discussion/comment/81876262#Comment_81876262

It would only be settled once the car has been part exchanged.

born_again

The cancellation policy says in the HP agreement says “You have a right to withdraw from this Credit Agreement under Section 66A of the Consumer Credit Act 1974, without giving reason on the day after the date we inform you in writing that we have executed the Agreement and will end 14 days after that day.

That is just the finance side of the purchase.

It does NOT cancel the purchase🤦‍♀️. So you in effect you would still owe the dealer for the purchase

Ectophile

There's two deals being mixed together here:

1. The deal to buy a car.
2. The finance deal.

You have a legal right to cancel the car finance agreement for 14 days after it starts. You can do that by telling the finance company.

But cancelling the finance does not cancel the car sales deal. It leaves you having to pay the dealer directly.

Buying a car from a dealer, where you went to the dealer to see the car you're buying, doesn't come with a 14 day cooling off period. That's where your partner has gone wrong. The dealer wants their money one way or another. Maybe they will agree to cancel the agreement if they keep the deposit.

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81877561#Comment_81877561

He did cancel with the garage

nt. He then contacted the dealership, who said he would lose his £500 deposit (this was not stated as non-refundable at the time). He agreed, and the dealership said they would cancel the finance

Ectophile

https://forums.moneysavingexpert.com/discussion/comment/81878345#Comment_81878345

In that case, the OP needs to contact the finance company and tell them to cancel the finance. It's a legal right. But don't rely on somebody else doing something for you.

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81879104#Comment_81879104

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