LLyds bank Suspect fraud.- They want me to go to branch ! HELP!

sausage_time

Some great advice here.  For your "a-e" questions here's my perspective.

a) So long as you have your account details they will quickly identify why you have been asked to come in and present ID

b) I'd say that it's unlikely you will need to speak to the fraud team directly. 

c) I expect branch staff will close the case and that will send a notification to the fraud team.

d) As above advice, take documentation to show details of the payment.  Perhaps copies of emails, letters, invoice, etc.

e) I've only ever had to do this on the phone.  It was very simple (had to scan my ID - that was the most difficult part but you can show yours in person so you won't have that hassle!).

Keep calm, and keep in mind this is all very routine.  If you can report back which may help others in the future!

Karen_taris

GrubbyGirl_2 said:

a couple of years ago when I was having my new house renovated I was regularly going into my Lloyds branch to get cash to pay my builders the staff were brilliant.  Firstly they ask to see your ID, then they will give you a leaflet to read then they will ask you a number of questions just to make sure you are not being scammed.  I was going in drawing out between £3k and £10k a time.  I only had to go through the process a couple of times because they got to know me and we used to chat about how the building was coming and I would show them photos.

They are not out to get you they are trying to protect you.  Take someone with you for support if you need it but don't take them to the counter with you because if you are nervous I fear they may be worried that the person with you is coercing you.  Try and relax, it's not a bad experience

thanks. and   building work is nice to see progress and glad your situation got resolved.  The builders required  £10k in cash, its good they gave you that to take back with you.

Karen_taris

sausage_time said:

Some great advice here.  For your "a-e" questions here's my perspective.

a) So long as you have your account details they will quickly identify why you have been asked to come in and present ID

b) I'd say that it's unlikely you will need to speak to the fraud team directly. 

c) I expect branch staff will close the case and that will send a notification to the fraud team.

d) As above advice, take documentation to show details of the payment.  Perhaps copies of emails, letters, invoice, etc.

e) I've only ever had to do this on the phone.  It was very simple (had to scan my ID - that was the most difficult part but you can show yours in person so you won't have that hassle!).

Keep calm, and keep in mind this is all very routine.  If you can report back which may help others in the future!

that makes sense,  scanning Id and sending over seems a hassle, my friend had to do that , scan something for their pension and they had to travel 45mins to their nearest library to use the scanner.

Karen_taris

mta999 said:

Karen_taris said:

mta999 said:

I would advise against repeating the payment

 I had to do this and they were very kind in the branch - they checked my ID and then the branch called the fraud team and ask them to release the money

thats nice, glad you got sorted. What were you making   a payment for? 

How many questions did they ask you ? and  what did they ask you ?

thanks xx

I was making a large payment to a new savings account I had just opened with another institution

they simply asked me what I was paying the money for

Hey mta999, I sent you a private message, check your inbox on your profile here. thanks

wmb194

Karen_taris said:

sausage_time said:

Some great advice here.  For your "a-e" questions here's my perspective.

a) So long as you have your account details they will quickly identify why you have been asked to come in and present ID

b) I'd say that it's unlikely you will need to speak to the fraud team directly. 

c) I expect branch staff will close the case and that will send a notification to the fraud team.

d) As above advice, take documentation to show details of the payment.  Perhaps copies of emails, letters, invoice, etc.

e) I've only ever had to do this on the phone.  It was very simple (had to scan my ID - that was the most difficult part but you can show yours in person so you won't have that hassle!).

Keep calm, and keep in mind this is all very routine.  If you can report back which may help others in the future!

that makes sense,  scanning Id and sending over seems a hassle, my friend had to do that , scan something for their pension and they had to travel 45mins to their nearest library to use the scanner.

These days you can use the cameras on smartphones and tablets to scan things.

freesha

Is there any reason you're typing 'Llyds' not Lloyds every time? Are you worried this thread will be Googleable?

ranciduk

I was asked to go in branch once 

i turned up with passport and statements etc etc 

I sat down and the guy just asked my for a bank card and my PIN number 

as it was correct he never bothered to asked to see any of the ID info I had brought!

He just said nah, doesn’t matter 

eskbanker

ranciduk said:

I was asked to go in branch once 

i turned up with passport and statements etc etc 

I sat down and the guy just asked my for a bank card and my PIN number 

as it was correct he never bothered to asked to see any of the ID info I had brought!

He just said nah, doesn’t matter 

A bank employee asked for your PIN, you told him and he 'confirmed it was correct' - just to be clear, was this all verbal, or were you putting the card in a reader?

SevenOfNine

Lloyds seem to have a bit of a 'thing' going on at the moment. I closed a savings account with a different organisation on Sunday & closure funds £7k have to go to our linked bank (Lloyds). On Tuesday it arrived there & my husband logged in to transfer the funds to a different savings provider (better interest).

A message popped up to say transfer blocked & gave a freephone number to ring FRAUD DEPT.  The guy explained why this was happening, went through so many questions I was laughing, sounded more like he was checking husband didn't have DEMENTIA. "Date of birth, how old are you now, what month was your wife born, is the account you're transferring to new or have you used it before".  

I hoped he wouldn't ask who the American President is, as we were binge watching the series The West Wing for the 3rd time & husband was likely to say President Bartlet (played by Martin Sheen)!

Clearly passed all 'checks' & he released the transfer. I wondered if money laundering was being monitored, £7k in then straight back out? Or maybe we were on a 'list for the gormless' seeing as I fell for a scam a couple of months ago.

wmb194

SevenOfNine said:

Lloyds seem to have a bit of a 'thing' going on at the moment. I closed a savings account with a different organisation on Sunday & closure funds £7k have to go to our linked bank (Lloyds). On Tuesday it arrived there & my husband logged in to transfer the funds to a different savings provider (better interest).

A message popped up to say transfer blocked & gave a freephone number to ring FRAUD DEPT.  The guy explained why this was happening, went through so many questions I was laughing, sounded more like he was checking husband didn't have DEMENTIA. "Date of birth, how old are you now, what month was your wife born, is the account you're transferring to new or have you used it before".  

I hoped he wouldn't ask who the American President is, as we were binge watching the series The West Wing for the 3rd time & husband was likely to say President Bartlet (played by Martin Sheen)!

Clearly passed all 'checks' & he released the transfer. I wondered if money laundering was being monitored, £7k in then straight back out? Or maybe we were on a 'list for the gormless' seeing as I fell for a scam a couple of months ago.

It's very difficult to know why some transfers are selected and others aren't. Yesterday I received a slightly larger deposit than that and quickly transferred it out without any issues.