Refund

I ordered 4 packs of stella artois bottles by accident. I always order cans so on this occasion I sent 2 packs back and asda are refusing my refund. I'm not happy and this is stressing me out. I want this and the driver investigated.please.thankyou

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  • Brie
    Brie Posts: 9,208
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    Did asda explain why there was no refund?  
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • sheramber
    sheramber Posts: 18,605
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    stuey01 said:
    I ordered 4 packs of stella artois bottles by accident. I always order cans so on this occasion I sent 2 packs back and asda are refusing my refund. I'm not happy and this is stressing me out. I want this and the driver investigated.please.thankyou
    What has the driver  done to be investigated?

    You need to provide more information.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,736
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    stuey01 said:
    I ordered 4 packs of stella artois bottles by accident. I always order cans so on this occasion I sent 2 packs back and asda are refusing my refund. I'm not happy and this is stressing me out. I want this and the driver investigated.please.thankyou
    It sounds like a trivial administrative muddle, no point getting stressed about it.  Why do you think the driver needs to be investigated?  Do you have evidence s/he has stolen two packs of lager?  Why has Asda refused your refund?
  • born_again
    born_again Posts: 13,516
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    Sadly we do not investigate, only advise to the best of our ability.

    MSE do not either.

    Perhaps complain?

    But why keep 2 & send 2 back? As ordered wrong, I would have sent ALL back, or kept them all.
    Life in the slow lane
  • swingaloo
    swingaloo Posts: 2,638
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    You ordered bottles, you got bottles. 
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