Excel Parking Appeal Advice
I parked my car at Excel Parking Copeland Street derby and paid for the whole day which means the ticket was valid up to midnight however they still sent me PCN and said you didn't pay during the time allowed to purchase the ticket.
When I reached the parking tried to pay using my debit card and the machine declined it two times I was forced to look for another machine located opposite with a long queue as the other one was not working. So the duration between when I entered the parking to pay was 20 minutes however, I have paid for the whole day and it does not make sense to receive PCN for that. They were right if I paid for 2 hours only. The second machine accepts my bank card and I send them my bank proof showing that I have paid for the whole day.
They gave me the option to appeal to IAS but threatened if I do the reduced charge from 100 to 60 won't be acceptable anymore. This is a stupid situation as I have paid the whole day ticket and due to their machine fault, I have to pay 60 fine.
Now I am looking for some advice and what should I do?
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