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Missed out on ISA Help to Buy £3k bonus

I had approx £13k in a help to buy ISA. I closed the account on 13/11/23 ready for my completion date on 20/11/23. I was told by Barclays that the closing statement would be sent by post. I did ask for a copy at the bank but they said this was not accessible at the branch...this never arrived. I went to the branch again and demanded a copy, by this time the completion date had passed. My solicitor informed me that I am longer eligible for the proposed £3k payment!!! 

Naturally I'm there anyway I can challenge this please? Someone suggested I take Barclays to small claims court.....


  • kingstreet
    kingstreet Posts: 38,609
    First Anniversary Name Dropper Photogenic First Post
    Make a formal complaint to Barclays and escalate to FOS if you don't receive a satisfactory outcome.
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
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