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Horizon Parking PCN 'Reminder' Received, But Original PCN Not Sent

I received a Reminder letter from Horizon Parking regarding a PCN that I’d never received. As I’d missed the 14 day deadline, the charge had increased from £40 to £70. I made a Service Access Request to DVLA who confirmed that Horizon Parking received my contact details on the date that the Reminder letter was sent, confirming that the original PCN was never sent.

I am aware that others have had the same experience, but I don't know the full scale of this issue. My objective is to ensure that each and every one impacted by this (presumed) breakdown in process is refunded and potentially compensated. I'm looking for help and advice on how to move this forward.

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  • Coupon-mad
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    I received a Reminder letter from Horizon Parking regarding a PCN that I’d never received. As I’d missed the 14 day deadline, the charge had increased from £40 to £70. I made a Service Access Request to DVLA who confirmed that Horizon Parking received my contact details on the date that the Reminder letter was sent, confirming that the original PCN was never sent.

    I am aware that others have had the same experience, but I don't know the full scale of this issue. My objective is to ensure that each and every one impacted by this (presumed) breakdown in process is refunded and potentially compensated. I'm looking for help and advice on how to move this forward.
    Report that (and evidence it) to the BPA.

    Can you show us that evidence too please?

    Reminder notice showing date

    DVLA response showing date
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