Bereavement advice from 3

I was advised by a member of the Specialist Bereavement team from 3 to stop crying when I contacted them about my husbands death - the woman I spoke to gave me hugely inappropriate advice ( completely unrelated to the support I was asking for ) - I was told I should stop crying as I had “ only lost my husband whereas he had lost his life, family , home — I could not continue with the call and all subsequent attempts to contact Three having resulted in them closing the complaint with resolution, or apology , or even a sense that they understand why what I was Tom do was so inappropriate.

Can anyone give advice on what to do please ? 
Ary 

Comments

  • user1977
    user1977 Posts: 13,400
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    Ask somebody else to phone them if you're not able to go through with the call?
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,807
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    Crikey, that's awful from a supposed "specialist" in bereavement.

    Perhaps reach out to them on social media?  Don't give personal details, just say you'd like to escalate a sensitive matter to someone who can help with your complaint.
  • eskbanker
    eskbanker Posts: 29,972
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    Complain in writing, and escalate to the ombudsman if unsatisfied:

    https://www.three.co.uk/terms-conditions/code-of-practice/customer-complaints-code
  • That beggars belief, I agree  you must complain.
    Let's Be Careful Out There
  • Brie
    Brie Posts: 9,364
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    Some people on bereavement teams simply shouldn't be there.  I was told by a bank when I called them to advise them my FiL had died that there was nothing they could do on my sayso and I would have to ask my FiL to go into a branch with his death certificate.  I pointed out that he couldn't because he was dead but that supposedly shouldn't have been a problem.  Plonkers!
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • Abbafan1972
    Abbafan1972 Posts: 6,846
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    @AryG I can’t offer you any advice but just want to offer you my condolences. 

    That really is shocking! 
    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £45,189.63/b]
  • Pollycat
    Pollycat Posts: 34,497
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    I too agree it is shocking. Shockingly crass and shockingly unsympathetic.
    My condolences too.

    Do you have someone who can help you sort things out by ringing on your behalf? - you may need to give your verbal OK for them to speak on your behalf.


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