Issues with HP
So I bought a headset from HP which was showing as coming with the charging base.
I have received it in damaged packaging and without the charging base.
I informed the HP of it. They said that they would investigate with the IT team if it was incorrectly marketed.
They then got back saying all was correct and they would send me the replacement and in the meantime, I had to send them back the wrong one.
Not having much faith with them I decided to hold on to the old one until the new one arrived.
The new one then arrives on Monday and is without the base again.
I contact them saying that if the situation is not resolved I will sell online the sapre one and will use these money to buy a base.
Then today they get back to me telling that I should not do it or they will bill me for it.
To add to the complocation, this item is a replacement for the faulty item I bought from Amazon which only works every other time.
As the Amazon item was bought a couple of months ago they have only agreed to such a late return at their sole discretion and they gave me one week time limit to return it.
As the item is still usable (even not to the extent I require) I am still using it until I get the correct replacement from HP for their headset item.
However, due to HP's repeat failures, the return slot for the Amazon headset returns (as well as the extra week they have agreed to expend them for) has now passed.
So if Amazon refuses to extend it again, I will suffer a loss of £49.99 which would be caused by HP's failures.
Also, why exactly am I supposed to spend time and money on making trips to the Post Office because HP keeps sending me the wrong item.
How likely are they to take me to court for the £128 if I tell them o bog off and sell the spare headset online (probably will ge tless than above but still enough to buy the charging base)?
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