ISA Transfer

My parents both have an ISA with Tesco, that they requested to be transferred over to their Kent Reliance upon maturity which was the 10th. Both received emails from Kent Reliance acknowledging that Tesco had accepted the transfer requests. 

On the 10th both ISA's still showed on the Tesco website and hadn't had the interest credited yet, but had rolled over to the maturing easy access account.

Now my dad's has transferred over upon maturity, (shows as being credited to his Kent on the 9th with the expected interest) so a day early and disappearing off the Tesco website on the 11th.

Nothing has happened to my mums yet. I know that they have 15 working days to transfer over a cash ISA and from all my experiences they normally get transferred the day after maturity. My only concern is that maybe Tesco has mucked up the request, as why would they action my dads straight away but not my mums?

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