Wrongly labelled online??
I purchased some designer trainers off an online reseller. They are a well known leather trainer brand and I was replacing a pair I already owned. I realised a week after buying & wearing they were polyurethane. Therefore a vegan - bio-based version the brand has just introduced. Looking at the listing nothing distinguished them as different to the leather version other than the upper material was omitted. The reseller says the listing is correct and I received what I bought. The actual upper composition isn't listed. They've tried to tell me that 100% fabric 100% rubber is correct but I've found the correct composition elsewhere and it isn't this. Uk sellers have specifically stated in the title Faux Leather, Vegan leather or Bio based. This company had no difference in the title to the leather version. The company will not help, I've escalated with Klarna but heard nothing yet. Also the brand has said they don't recognise this seller as an authorised reseller so can't confirm composition of their product!! Have I anyway of getting this refunded if Klarna also side with the reseller??
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