shawbrook isa - missing funds ??

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  • Elderone
    Elderone Posts: 39 Forumite
    First Anniversary First Post
    I'm still waiting for my funds to be back where they should be after nearly 2 weeks since speaking to their 'customer care' team. What a joke!! Just spoke to the 'customer care' again and they said 'they've done all they can'!! and that it's not their department dealing with it!! The problem is nobody is dealing with it! So I spoke to Coventry and within 2 minutes the very helpful lady explained that they need to send a written letter explaining how they've messed it all up and that they could ring Coventry to find out what they need to do. It can't be that hard surely!! Unfortunately I think the only way of getting this sorted out once and for all is contacting the Financial Ombusmen Service. Terrible experience and one that is not recommended to your worst enemy! 
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