Help needed with ebay dispute

I've opened a dispute and the seller messaged me to say he's not going to pay for the item to be returned but then I get another message to say he's sent me a returns label so when I checked it it's only for up to 2kg where the item I need to send back is 13kg. If I take the parcel to the post office and they cannot use the label so I buy a new one how do I add another label to the dispute.

Comments

  • Contact eBay, they should put the case on hold and instruct the seller to send the correct label. 
  • soolin
    soolin Posts: 71,832
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    Contact eBay, they should put the case on hold and instruct the seller to send the correct label. 
    I agree, phone eBay and explain. Someone tried this with me once and eBay refunded me almost immediately and I then told the seller if they wanted their item back they would need to send a suitable label , and I gave them a time frame. 
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