Freezer stopped working
Hoping for some advice.
I bought a new upright freezer, it was the only tall freezer that would fit comfortable in the gap I have. The freezer cost £600, so it wasn't cheap it was delivered and installed, and I waited for it to settle down before turning it on.
Two months later, I was checking the house doors were locked before going to bed. I turned off the kitchen light and saw a light flashing above the freezer door, I opened the freezer and the temperature warning light was flashing. I keep a temperature gauge in the freezer, and it read +8 all the food was defrosted, the freezer compressor was still running.
None of the food could be saved, and we lost £175 worth, in the morning I took photographs of all the food before disposing of it as it was bin collection day. The freezer was still running, but the temperature was +10. I called the retailer, and they contacted the manufacturer and arranged an engineer to come out. The engineer said it was the circuit board.
Both retailer and manufacturer are denying my claim for food loss, I believe the freezer was faulty when delivered, and it certainly should last longer than two months. We are covered under contents insurance, but the excess is too high to make a claim worthwhile. Not sure what to do now.
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