rights on faulty tools

willywonka1

Hi,

I bought angle grinders from Lidl, send them back, as they were faulty, and one the disc started to fly off, which could have caused serous injury, or death. They are saying they will not send new grinders, from Germany, that's the firm, cos they were not packaged as they wanted, and they were used to much, and now they cant test them, which is rubbish, but they were not, they are saying they are too dirty, too much dust, and just war and tear, but they are not, its just normal a grinder will get to look from new to very old.

Whats the right thing to say to them.

Thank you.

Wayne

sheramber

When did you buy them?

Did you try returning to a Lidl store or did you send them direct to Germany?

Alderbank

I presume you are trying to claim under their Parkside 3 year tools warranty?

It is common for them to ask you to return them to their agent in Germany, which is OK. Unfortunately it seems to be common that the German agent dismisses claims out of hand, as in your case, which is not so good.

You need to stick with Lidl, with whom you have consumer rights, and make a claim under the Consumer Rights Act rather than their warranty.

How many grinders did you send back? All with the same fault? If they can't repair or replace they should refund you but can make a deduction for use. It does sound as though you have had plenty of use. A refund of 50% would be reasonable under CRA.

LightFlare

Asking the obvious but did you:

a) use the correct sized disk
b) ensure the centre locking nut was secured 

Bradden

It's unusual for someone to buy multiple grinders? Are you in the trade? This may affect your consumer rights if it was bought for professional use.

the_lunatic_is_in_my_head

Would be helpful to know when they were purchased, when they were sent back and if you are claiming under a warranty as suggested above by Alderbank.

willywonka1

Hi all and a big thank you, back later with your answers, but have to go Dr.

Thank you.

Wayne