Ryanair - Cancelled Flight

Olipro

Hi there,

A friend of mine recently booked a flight with Ryanair from Budapest (Ferihegy) to Bristol Airport a few times, and in the most recent 2 occasions, we had the following happen:

first time, the flight due at 22:05 was delayed, they put her up in a hotel for the night, everything was covered and she got a flight at 13:00 the following day, all taken care of.

This time was more of a mishap, and is ongoing as I write this:

First she showed up yesterday for check-in (22:05 flight again), cleared security etc, the flight was actually formally cancelled, not delayed, after about 4 hours waiting, during which time, no food or drink was made available.
She asked about a hotel, but they refused her that, they also refused to pay a taxi (only transport available) for her to go back home (breach of EC regulations I believe?). so she paid her own taxi and has obviously kept a receipt.

Today, she went back to the airport as she was told to be there by 13:00, so just in case, she went at 10am and eventually the flight left at 19:00 (or 18:00 GMT).

As a result of all this, she now has to get a train to Salisbury and a taxi from there since she'll miss any available train (again she'll be getting a receipt) so my hope is that we can reclaim all this under the montreal agreement, and also seek compensation under EC regulations as an official has informed me that the cancelled flight is not due to weather etc.

I also intend to get in touch with the Air Transport Users Council about this, and naturally formally issue Ryanair with a complaint letter documenting everything to the letter.

any input and recommendations however would be greatly appreciated.

Olipro

much as I hate having to bump a thread, this one seems to have been superceded by quite a few other posts, so just a bump in the hope some kind soul will offer their $0.02

dmg24

First thing you need to do is find out why the flight was cancelled.

dzug

It's Ryanair.

Forget it. They will ignore your complaint.

They are Irish - you will have to sue them, in person, in an Irish court which will rule in their favour because they are Irish.

Sorry to be so negative.

Travel_Ranter

You should contact 00 800 678 910 11 or visit http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm

Report it! These airlines think that consumers won't or don't know about the EU directive. Always quote Regulation [EC]261/2004 and the airline will quickly shift their !!!!!!.

exel1966

If the flight was cancelled due to the FOG which the southern UK has been experiencing for the past couple of days the entitlement will be extremely limited as Ryanair cannot be held responsible for that. They are only obliged to provide refreshments for the 4 hour delay.
Airlines/passengers have suffered this weekend with many facing delays of up to 7 hours or even flight cancellations.
As DMG has stated the passenger must obtain an official explanation for the cancellation. It's crucial to any thoughts of a claim being explored.

My flight has been cancelled but the airline is saying it doesn’t have to compensate me because my flight was cancelled because of “extraordinary circumstances”. What are “extraordinary circumstances”?
The Regulation does not define “extraordinary circumstances” but states that airlines do not have to pay compensation when an “event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken”. It lists examples of such circumstances – political instability, weather, security, safety, strikes etc.

Hagar_uk

Olipro wrote: »

Hi there,

A friend of mine recently booked a flight with Ryanair from Budapest (Ferihegy) to Bristol Airport a few times, and in the most recent 2 occasions, we had the following happen:

first time, the flight due at 22:05 was delayed, they put her up in a hotel for the night, everything was covered and she got a flight at 13:00 the following day, all taken care of..

Is it me or is anyone else amazed to hear that ryanair has ever put anyone up in a hotel?
I though the company policy was to just cancel the flight, stick two fingers up and say your on your own.

adouglasmhor

Hagar_uk wrote: »

Is it me or is anyone else amazed to hear that ryanair has ever put anyone up in a hotel?
I though the company policy was to just cancel the flight, stick two fingers up and say your on your own.

What I have done in the past when this sort of thing happened, claim off my own travel insurance and let them fight with Ryanair.

adouglasmhor

dzug wrote: »

It's Ryanair.

Forget it. They will ignore your complaint.

They are Irish - you will have to sue them, in person, in an Irish court which will rule in their favour because they are Irish.

Sorry to be so negative.

Sue thier UK division, in a UK court if you must.