EE ported my phone number to a fraudster

JohnnySc Forumite Posts: 7
Second Anniversary First Post

My EE account should've had extra security checks due to previous attempts of fraud. I did receive a text message saying to contact them if the request to port wasn't from myself, I did so within an hour.
Despite this the next day my number went over and items were purchasd using my bank account.

I've spent quite a few hours trying to get an explanation from them , but keep getting passed from pillar to post. Two employees have promised to contact me, neither have. I have no point of contact or complaint reference number

I consider the above systemic incompetence and completely unacceptable.

Has anyone any idea of the best way to complain? I have made a privacy request for call logs etc


  • tacpot12
    tacpot12 Forumite Posts: 7,519
    Seventh Anniversary 1,000 Posts Name Dropper
    edited 1 September at 12:08PM
    Download the Compaints Code of Practice from this web page: Regulatory documents and codes of practice | EE

    It has all the information you need to make a complaint in it. 
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
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