Chargeback Help

Tictac2002

I recently received a bed that I paid for delivery and assembly. The installers quickly set up the bed and would not wait while I inspect it due to being late for another job. I soon after realized that the mattress was a double instead of the king size I ordered.

I contacted the delivery party, but they refused to take back the incorrect mattress as they stated they were contracted on behalf of the seller and just delivered and installed what they were given by him. I was not supplied with any paperwork to sign or confirmation of the order being satisfied.

Despite multiple attempts to reach out to the seller, I have not received any response and have decided to initiate a chargeback. My main goal was to have the mattress swapped, but the lack of communication from the seller makes this unlikely.

 I am unsure of my responsibilities regarding the bed and mattress, especially since I do not want to store the incorrect mattress for an extended period. If the seller does not respond to my requests, I may have to order a new mattress and bed . I am considering requesting compensation for storage if the mattress remains with me for too long is this reasonable?

MorningcoffeeIV

Not really.

Who is the retailer?  How are you 'reaching out" to them?

DullGreyGuy

So bed is the right size and mattress is too small or both are the wrong size?

Once the money has been lifted from their account they will probably be more interested in getting their goods back. If they aren't you should make reasonable attempts to get them to collect it but give them a reasonable deadline to make the arrangements by and advise that after this date the item will be sold on eBay and the sale price, less fees, will be available to them after that date. 

Tictac2002

MorningcoffeeIV said:

Not really.

Who is the retailer?  How are you 'reaching out" to them?

Hi i dont want to name the businesss on a forum , but ive tried calls they dont answer , SMS  and email every other day  and i have been ghosted  they were previosuly communicateing with me on these methods before the delivery and installation

Tictac2002

DullGreyGuy said:

So bed is the right size and mattress is too small or both are the wrong size?

Once the money has been lifted from their account they will probably be more interested in getting their goods back. If they aren't you should make reasonable attempts to get them to collect it but give them a reasonable deadline to make the arrangements by and advise that after this date the item will be sold on eBay and the sale price, less fees, will be available to them after that date. 

The matress is the wrong size only , thanks im hopeing they will be more intrested now the charge back was raised but im beinging to wonder want will happen if they dont respond or a chageback is awarded and they still dont contact me.

Alderbank

They are likely to challenge the chargeback on the grounds that they have not breached their contract with you, ie. they have delivered and assembled a bed and mattress.

eskbanker

Alderbank said:

They are likely to challenge the chargeback on the grounds that they have not breached their contract with you, ie. they have delivered and assembled a bed and mattress.

I believe that OP is charging back against the seller, not the delivery/assembly company.

Alderbank

eskbanker said:

Alderbank said:

They are likely to challenge the chargeback on the grounds that they have not breached their contract with you, ie. they have delivered and assembled a bed and mattress.

I believe that OP is charging back against the seller, not the delivery/assembly company.

Apologies for being unclear and saying 'they'!

I meant to say 
The seller is likely to challenge the chargeback on the grounds that they have not breached their contract with you, ie. the seller has (via their agent) delivered and assembled a bed and mattress.

eskbanker

Alderbank said:

eskbanker said:

Alderbank said:

They are likely to challenge the chargeback on the grounds that they have not breached their contract with you, ie. they have delivered and assembled a bed and mattress.

I believe that OP is charging back against the seller, not the delivery/assembly company.

Apologies for being unclear and saying 'they'!

I meant to say 
The seller is likely to challenge the chargeback on the grounds that they have not breached their contract with you, ie. the seller has (via their agent) delivered and assembled a bed and mattress.

But it shouldn't be difficult for OP to demonstrate that the mattress that was delivered wasn't the one ordered (assuming that the order paperwork is clear that it was for a king not a double, and that the smaller mattress is clearly the one delivered), thereby breaching the contract.

born_again

For this type for chargeback. Not as described. You need proof of what ordered & proof of received.