Junior ISA

I opened a JISA with Nationwide for my son when he was 7 years old after we adopted him. He was a UK resident at the time. This was to help him with university when the time came. Due to a troubled youth and all the accompanying problems, my son is now in uni abroad and is no longer a UK resident. The JISA should be maturing in September and Nationwide has already sent a letter confirming this. 

I am however worried about a caveat on his options. The letter indicates he needs to come to branch physically to action any of the options open to him (transferring, continue saving with them, withdrawing). I have been to the nearest branch to us to let them know he is abroad and they informed me the money will be held indefinitely. 

Please can you help with some clarity on this? He's already looking forward to gaining access to this money.
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