How To Trace An Unrecognised Payment into my Current Account

prettyandfluffy

norm27 said:

Oh what a plonker I've been. I've just checked the Lotto again and yes I've got 3 balls. When I checked last time I thought I only had 2. What's strange is that I never got an email from them telling me I'd won or else I would obviously have recognised the £30 straight away. Unless it's going to come later. Anyway, never mind, it's all cleared up now and at least it's not a scam. It still doesn't answer the question why Virgin Money couldn't have just told me it was from the National Lottery and saved all the hassle. According to that policy a customer can never query an unrecognised transaction.

Thanks for taking the time to reply everyone and I'm sorry to have bothered you, I've learned my lesson and will definitely double check when I get all 7 balls in the Lottery.

Yes, you will get the email notification later - unless it's already gone into your Junk folder.  I think they changed the tag, it happened to me and puzzled me too.

flaneurs_lobster

norm27 said:

 What's strange is that I never got an email from them telling me I'd won or else I would obviously have recognised the £30 straight away. Unless it's going to come later.

It's a "feature" of the Lottery system, wins made by entries paid by DD do not give rise to email notifications. Like you it took me a couple of days to realise where a phantom credit had come from.