Natwest Saga

auser99

Long story short, took ages to try and get a 2 year ISA set up, and they've for some reason set me up with a 2 year fixed bond.

Online support won't let me close this without faxing a request (!), or going into a branch.
And they suggest if I leave it unfunded it won't just close automatically.

I have nothing in there, so there can't be a penalty, but does the above advice sound correct?

Feels a bit messy leaving it open, and I'm regretting bothering with Natwest to be honest, so once this is sorted will look elsewhere for an ISA, even if a lower rate.

jlfrs01

After how NatWest have been behaving recently with client confidentality I'm surprised customers aren't leaving in their droves! I don't know what a fax is but going in branch is not only a faff but chances are you'll have to make an appointment anyway. If it were I, I'd simply take a product elsewhere with a company that's operating in the 21st century and can do everything online. NatWest will write to you when the bond matures and I imagine one of the options if it will be automatically closed after maturity unless you advise them otherwise. 

auser99

Guy on the phone was a lot more helpful then the blunt auto chat and online advisors.

Simply closed it in a 5min call.
I'll think on it for a few days to see if I have the stomach for bothering with another crack at the ISA, but at least don't have the messiness of an erroneous open account.

Suppose I could ask to completely kill my logon, but that's probably overkill at this stage.

Ocelot

I feel your pain. See my post in the other Natwest thread.

auser99

I'm where you are now, given up will look elsewhere.
The irony is I'd gone with Natwest being a high street bank, thinking it'd be safer / more straight forward!

Compared to say Shawbrook it's been anything but. Click a button, account open!
(Albeit a 3month wait yo transfer from NSI but that was another story!)