Pension credit

mrsdoyle

I phoned the p.c. people today to check progress with my claim.Yes, you have an award said the lady,its £XXX pounds a week.That is almost 9 times what I was expecting!! so I said there must be a miscalculation,after alot of discussion she told me she would put in for a Mandatory Reconsideration,with no estimation of the waiting time.This to me seems a bit drastic and frustrating that I couldnt be connected to a case manager or decision maker to correct what must be a glaring miscalculation.Any thoughts out there ?

p00hsticks

mrsdoyle said:

Any thoughts out there ?

Probably a question better aimed at the Benefits board than here
@calcotti or @poppystar might be able to comment. 

It may be helpful to give an indication of the sort of ballpark figure you were expecting. 
Expecting £1 and getting £8.99 seems within an acceptable tolerance - expecting £15 and getting £130 sounds like an error 

mrsdoyle

p00hsticks said:

mrsdoyle said:

Any thoughts out there ?

Probably a question better aimed at the Benefits board than here
@calcotti or @poppystar might be able to comment. 

It may be helpful to give an indication of the sort of ballpark figure you were expecting. 
Expecting £1 and getting £8.99 seems within an acceptable tolerance - expecting £15 and getting £130 sounds like an error 

The Latter

xylophone

Have you read this?

https://www.ageuk.org.uk/globalassets/age-uk/documents/factsheets/fs48_pension_credit_fcs.pdf

https://www.nidirect.gov.uk/articles/get-pension-credit-estimate

mrsdoyle

Yes Ive read and done my research which gave me the amount to expect,but Im annoyed that I couldnt speak to a person who could correct this error.

xylophone

Im annoyed that I couldnt speak to a person who could correct this error.

I'd be very surprised if you could, considering that this must be very much "back office" rather than "call handler"?

You might have done better to have waited for the official notification of the award (a letter?) and then raising the query?

As it is, you have let yourself in for a longer delay because a mandatory reconsideration has been sought?