Received letter from DCBL

MrSchell

Hi, I am after some advice from you good people on this forum if you could help please.

I received a letter from dcbl dated 27th June 2023, it was a Notice Of Debt Recovery - Unpaid Parking Charge £140.00.
I

MrSchell

Pressed the wrong button, I will continue...

I "apparently" overstayed the time limit at Riverside Retail Park in Norwich on 7th April 2023, client is Highview parking.

This is the 1st correspondence ive received about this, its the usual letter giving me 14 days to pay or ill be taken to court blah blah blah...

My vehicle is a long term lease vehicle so im not the registered owner and I have also not had any letters from the lease company saying they had received a parking fine.

I have tried contacting Highview Parking Ltd but can only get an answering machine, no way to speak to a human. I contacted dcbl and they told me I either have to pay or theyll take me to court,but she did say I may be able to claim the £140 from royal mail as they lost the original post, but I suspect there was no original letter.

Whats my 1st step as obviously its abit different being a lease vehicle and having no contact from the lease company.

Thanks in advance.

KeithP

Hello and welcome.

You need to tell us more.
What is that letter threatening?

Please give us some background.
For a start... is this anything to do with the parking of a motor vehicle?

MrSchell

KeithP said:

Hello and welcome.

You need to tell us more.
What is that letter threatening?

Please give us some background.
For a start... is this anything to do with the parking of a motor vehicle?

Sorry, I hit the wrong button so had to finish the post in the 2nd comment below, think all the details are in there, please let me know if ive missed anything

Coupon-mad

Ignore DCB Ltd. 

STOP PHONING THESE "SCAM" FIRMS.

What happened when you tried Plan A in the NEWBIES PLEASE READ THESE FAQS FIRST sticky Announcement thread?

MrSchell

I wasnt sure Plan A would work with it being a lease vehicle and being past the 21 days

Coupon-mad

Even though the Successful Complaints linked thread shows retail parks cancelling PCNs many years after events?

PLAN A is for ALL cases at all stages.

I'd also ask your lease firm for copies of what they received and exactly how they replied. Maybe your lease firm is giving out your old address?

MrSchell

Coupon-mad said:

Even though the Successful Complaints linked thread shows retail parks cancelling PCNs many years after events?

PLAN A is for ALL cases at all stages.

I'd also ask your lease firm for copies of what they received and exactly how they replied. Maybe your lease firm is giving out your old address?

Ok, ill complain to the retailer tonight then, as it was a retail park, do I just go for the biggest store on the site?

Ill also contact my lease company to see if they've received anything. I havent changed my address though

Coupon-mad

Ask for all comms sent & received. Maybe the lease firm has your wrong house number & gave that out.

Umkomaas

MrSchell said:

Coupon-mad said:

Even though the Successful Complaints linked thread shows retail parks cancelling PCNs many years after events?

PLAN A is for ALL cases at all stages.

I'd also ask your lease firm for copies of what they received and exactly how they replied. Maybe your lease firm is giving out your old address?

Ok, ill complain to the retailer tonight then, as it was a retail park, do I just go for the biggest store on the site?

I'll also contact my lease company to see if they've received anything. I havent changed my address though

More likely the managing agent responsible for overseeing the retail park.  See if Google can identify them. Alternatively, their name is often at the foot of the welcome board that lists the various outlets on site at the entrance to the car park.

KeithP

Are you near to Riverside Retail Park in Norwich?

If so, go and have a close look at this entrance totem sign...

[click on the image - it's a link to GSV]

The contact details of the site managing agents are listed there.