Getting cheque made payable to me not to 'Executors of'..
My dad overpaid his EON account by 5,000 in January due to misunderstanding bills, he thought the credit was what he owed.
He has since died (he was 93) and was worried about the amount he was paying for his electric bills.
His account is over 5000 in credit and Eon have sent a cheque to me as Executor however I cannot cash this cheque as the bank will not accept and I cannot open an account as Executor as banks do not offer this account anymore.
I have called Eon customer care numerous times and they continually say that they cannot change the name as the policy does not allow this. Therefore I am stuck with a cheque I cannot cash for a significant amount.
Eon have told me I need to formally complain and then it will be escalated to the Ombudsman, which seems a long drawn out process just to get a cheque issued.
Anyone had any luck with similar?
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