Nationwide BS Flexaccount OFX downloads broken

pochisoldi

Anybody seeing the following behaviour? (tried on two PC's, one using Edge, the other Firefox, same behaviour):

- Click on the flexaccount link on the "overview of accounts" page

- A transaction list for the last 31 days is shown

- Click on the Download transactions menu

- Select "Download OFX file"

- Browser immediately goes to "https://onlinebanking.nationwide.co.uk/Error/GeneralError" which shows "We're Sorry, We seem to be experiencing some technical problems." with a continue button

- Click on button, returns to overview of accounts page

Been like this for a week, Funny thing is that OFX download for savings accounts is working normally, but that requires a different navigation

PochiSoldi

pochisoldi

Turns out that the Fairer Share payment has screwed up the OFX download for Flexaccount customers who got it.

Workaround:
Select a range of dates which exclude the payment and you can download OFX data.

Put another way if the payment landed on 13/06/23, and you want to download 01/06/23 to 23/06/23 then you need to do two downloads one for 01/06/23 to 12/06/23, and a second one for 14/06/23 to 23/06/23.
If you happen to have other transactions on the same day as the fairer share payment - you'll have to wait until they fix the problem.

Note: CSV downloads are not affected.

PochiSoldi