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No Direct debits showing after switching to NatWest?

maz_hartley
maz_hartley Posts: 122 Forumite
Third Anniversary 10 Posts Name Dropper
edited 23 April 2023 at 5:46PM in Budgeting & bank accounts
Switched over to NatWest a few days ago and when I go into my account on the app and click on Direct Debits a message pops up saying ‘there are no direct debits setup on this account’.  Does this mean there’s been a problem with the switch and they haven’t switched over?

Comments

  • Ed-1
    Ed-1 Posts: 4,018 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    maz_hartley said:
    Switched over to NatWest a few days ago and when I go into my account on the app and click on Direct Debits a message pops up saying ‘there are no direct debits setup on this account’.  Does this mean there’s been a problem with the switch?

    They only show on Natwest once they've been paid out for the first time.
  • maz_hartley
    maz_hartley Posts: 122 Forumite
    Third Anniversary 10 Posts Name Dropper
    Ed-1 said:
    maz_hartley said:
    Switched over to NatWest a few days ago and when I go into my account on the app and click on Direct Debits a message pops up saying ‘there are no direct debits setup on this account’.  Does this mean there’s been a problem with the switch?

    They only show on Natwest once they've been paid out for the first time.
    These aren’t new DD’s they are reoccurring direct debits which I switched over from another bank which I thought would show in my account or is that because it’s a new account they don’t show until they’ve been payed out like you say.
  • changearound1
    changearound1 Posts: 155 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    They won't show up on the App until they've paid out from NatWest. They'll be there - just invisible for now.
  • WillPS
    WillPS Posts: 5,503 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    @changearound1 is correct. CS can confirm if you need to.
  • dealyboy
    dealyboy Posts: 2,017 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    That's an unexpected side-effect of switching to NatWest with DDs, didn't know that, but I would think the majority on here are biting on the incentive bait without DDs. When I switched to Nationwide all the DDs and payments were visible before the switch completed.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Usually banks send a letter with a list of the switched DDs and SOs. Don't remember about Natwest specifically.
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