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Personal tax account or call HMRC?

baser999
baser999 Posts: 1,232 Forumite
Part of the Furniture 1,000 Posts Photogenic Name Dropper
My mother’s 91 and her tax affairs have been straight-forward since my father died some years ago. However, at the beginning of the year she was   classified as visually impaired and as such qualifies for Blind Persons Allowance. HMRC adjusted her tax coding for 2022-23 (as well as the current year) but it seems too late for her pension provider to operate it against her March payment, as a consequence of which she’ll be due a reasonable tax refund. Should we try and contact HMRC over the phone or would we be able to achieve a result quicker by setting up a personal tax account and effectively DIY?

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