New smart meter had kwh use before installation

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Slinky
Slinky Posts: 10,044 Forumite
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We had new smart meters installed on Thursday.  I took a reading at 7pm, which showed 20kwh on the electric. Friday at 6.40pm it was 27kwh. I've been reading meters nearly daily on our old meters, and we average about 7-8 kwh per day at the moment. The photo attached was taken yesterday.Digging around on the IHD, it shows there was a small amount of usage in December, and 17kwh in February. I'm guessing that this relates to manufacture and testing. The meter installer put the start figure down as zero. It looks like I'm going to be charged for 17kwh of usage we haven't used. OK not a massive amount in the overall great scheme of things, but not accurate, and potentially a nice little earner if every meter install has a similar error.

Is this normal?
Make £2024 in 2024
Prolific to 29/2/24 £184.97, Chase Interest £11.88, Chase roundup interest £0.18, Chase CB £16.96, Roadkill £1.10, Octopus referral reward £50, Octopoints £6.30 to 31/1/24, Topcashback £4.64, Shopmium £3
Total £279.03/£2024  13.8%

Make £2023 in 2023
Water sewerage refund: £170.62,Topcashback: £243.47, Prolific: to 31/12/23 £975, Haggling: £45, Wombling(Roadkill): £6.04,  Chase CB £149.34, Chase roundup interest £1.35, WeBuyBooks:£8.37, Misc sales: £406.59, Delay repay £22, Amazon refund £3.41, EDF Smart Meter incentive £100, Santander Edge Cashback-Fees: £25.14, Octopus Reward £50, Bank transfer incentives £400
Total: £2606.33/£2023  128.8%

Comments

  • Qyburn
    Qyburn Posts: 2,356 Forumite
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    What did or does the meter itself say?
  • Robin9
    Robin9 Posts: 12,142 Forumite
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    What is the reading on the Smart meter itself (ignore the IHD) - is there a sticker on the meter with old and new readings ? That's what's important.


    Never pay on an estimated bill
  • Slinky
    Slinky Posts: 10,044 Forumite
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    edited 9 April 2023 at 6:01PM
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    Ah, could be my mistake, the gas meter read zero, the photo I took of the electric meter as he left read 0018142 (can't tell whether there's a point in there somewhere from the angle of the photo), which may have made sense if it's 18.142 kwh. The meter now only shows full digits though. There's a sticker with the old meter readings but not new on the electric metre.
    Make £2024 in 2024
    Prolific to 29/2/24 £184.97, Chase Interest £11.88, Chase roundup interest £0.18, Chase CB £16.96, Roadkill £1.10, Octopus referral reward £50, Octopoints £6.30 to 31/1/24, Topcashback £4.64, Shopmium £3
    Total £279.03/£2024  13.8%

    Make £2023 in 2023
    Water sewerage refund: £170.62,Topcashback: £243.47, Prolific: to 31/12/23 £975, Haggling: £45, Wombling(Roadkill): £6.04,  Chase CB £149.34, Chase roundup interest £1.35, WeBuyBooks:£8.37, Misc sales: £406.59, Delay repay £22, Amazon refund £3.41, EDF Smart Meter incentive £100, Santander Edge Cashback-Fees: £25.14, Octopus Reward £50, Bank transfer incentives £400
    Total: £2606.33/£2023  128.8%

  • Robin9
    Robin9 Posts: 12,142 Forumite
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    Make sure you look at the next bill you get and check the meter info carefully
    Never pay on an estimated bill
  • Reed_Richards
    Reed_Richards Posts: 4,209 Forumite
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    If I was having a smart meter installed I would make sure that the installer and I were in agreement about initial readings before they left.
    Reed
  • [Deleted User]
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    Once the supplier has set up your new accounts and sent bespoke security certificates to each of your meters, the data that is pulled from the meter will give an index reading for the day that your new meter was installed. Your new meters retain import data for 13 months and export data for 3 months.
  • macman
    macman Posts: 53,098 Forumite
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    It really doesn't matter if the meter is at zero on install or not: what matters is that the opening read, be it zero or 99999,  is correctly logged and sent to the supplier at the time.
    No free lunch, and no free laptop ;)
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