LISA 12 months restriction question

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I understand all LISAs must have been open for a full year before they can be used towards a house purchase.
We have opened our LISA with Moneybox during 21-22 and closed it within 14 days cooling off period.
We have opened our LISA with Moneybox during 21-22 and closed it within 14 days cooling off period.
Now, when we tried to open with them again, they said it’s not possible according to their policy and something to do with informing HMRC.
Does that mean we might be able to open with another provider and immediately use the boost towards a house purchase?
thats £4000 on the table. 😟
Does that mean we might be able to open with another provider and immediately use the boost towards a house purchase?
thats £4000 on the table. 😟
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As said it is an internal policy for some reason.