Deadlocked dispute and recovery action.

edited 11 March at 2:29PM in Energy
NewcadNewcad Forumite
43 Posts
10 Posts Photogenic
edited 11 March at 2:29PM in Energy
My question is:
I know that recovery action must be suspended while a dispute is ongoing, but -
Are the company allowed to re-initiate recovery action once they declare that a dispute is deadlocked, even when they know it has been referred to the Ombudsman?
I can't find a definitive answer, so any links to 'official' guidance would be welcome.
I have a dispute with an energy provider about their final billing for a property that I moved out of almost 2 years ago.
Without going into details the dispute has now reached the deadlock letter stage.
I have their deadlock letter and have lodged a complaint with the Ombudsman:Energy.
However the company have now restarted recovery action and I have been informed by text message that they are now appointing a debt recovery agency to collect.
(This will be the 3rd one, two have already swiftly withdrawn when informed of the facts behind the dispute).

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