is this a case for the small claims court 3 March at 10:19AM in Consumer rights 31 replies 991 views

DullGreyGuy

MattMattMattUK said:

Tumtitums said:

Citizen Guarantees this watch (except the quartz battery, case and its components [including glass, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the Territory from an Authorised Retailer. Citizen CZ Smartwatches are covered by a two (2) year guarantee.

The guarantee covers the strap to be free from defects, if they deem that the strap was broken by damage that means it would not be covered by the guarantee. 

No, lets remove the extra bits that make it messy:

Citizen Guarantees this watch (except the strap and its components) to be free of defects in material and workmanship 

They explicitly exclude the strap from the guarantee 

Added to that you have the opening statement:

Only valid for purchases made in the United Kingdom, Ireland, United States, Canada, Caribbean, and Mexico

The OP states it was bought mid air on a flight between Germany and the UK and therefore potentially is also excluded on the grounds of the location of the purchase. 

The_Unready

No it doesn't.....

jon81uk

DullGreyGuy said:

MattMattMattUK said:

Tumtitums said:

Citizen Guarantees this watch (except the quartz battery, case and its components [including glass, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the Territory from an Authorised Retailer. Citizen CZ Smartwatches are covered by a two (2) year guarantee.

The guarantee covers the strap to be free from defects, if they deem that the strap was broken by damage that means it would not be covered by the guarantee. 

No, lets remove the extra bits that make it messy:

Citizen Guarantees this watch (except the strap and its components) to be free of defects in material and workmanship 

They explicitly exclude the strap from the guarantee 

Added to that you have the opening statement:

Only valid for purchases made in the United Kingdom, Ireland, United States, Canada, Caribbean, and Mexico

The OP states it was bought mid air on a flight between Germany and the UK and therefore potentially is also excluded on the grounds of the location of the purchase. 

It does state that duty free retailers are included, so I expect EasyJet to be classed as a UK based duty free shop.

but as the strap is not covered by the guarantee that doesn’t matter anyway.

powerful_Rogue

MattMattMattUK said:

Tumtitums said:

Citizen Guarantees this watch (except the quartz battery, case and its components [including glass, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the Territory from an Authorised Retailer. Citizen CZ Smartwatches are covered by a two (2) year guarantee.

The guarantee covers the strap to be free from defects, if they deem that the strap was broken by damage that means it would not be covered by the guarantee. 

Everything in the ( ) is excluded, which includes the strap.

(except the quartz battery, case and its components [including glass, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories)

HillStreetBlues

jon81uk said:

It does state that duty free retailers are included, so I expect EasyJet to be classed as a UK based duty free shop.

It would be, think of the trouble it could cause if it wasn't.
Can I have a vodka please,  hold on sir just have to check what country we are over.

sheramber

MattMattMattUK said:

Tumtitums said:

Citizen Guarantees this watch (except the quartz battery, case and its components [including glass, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the Territory from an Authorised Retailer. Citizen CZ Smartwatches are covered by a two (2) year guarantee.

The guarantee covers the strap to be free from defects, if they deem that the strap was broken by damage that means it would not be covered by the guarantee. 

The strap is included in the brackets that lkist the exclusions.

accessories) to be  - note brackets end after accessories. All listed before that are excluded.

born_again

This is one of these issues where is it worth the hassle on a 3 year old watch & the strap problem.

Be cheaper & quicker to simply go to a local jeweller or market stall & buy a replacement.

One of the pick you battle situations.

Tumtitums

born_again said:

This is one of these issues where is it worth the hassle on a 3 year old watch & the strap problem.

Be cheaper & quicker to simply go to a local jeweller or market stall & buy a replacement.

One of the pick you battle situations.

To be honest i like the watch and its very expensive, plus the fact that i dont like that im being ignored. I very rarely buy watches of this value and i expected a but better service

Tumtitums

There is nothing wrong with the watch or the strap. The strap has come away from the watch therefore i wanted them to reattach it. I did email them to tell them i was going to send it in and they didnt say that i shouldnt do this. they just gave me the address All i did with the watch is put it on my wrist i haven't been chewing the strap or anything like that which would  destroy the watch and i expected a watch that costs over £100 to have lasted longer especially as they gave a 5 year guarantee. This is the most expensive watch i have ever bought

Im still confused about the replies,  is the suggestion that i take them to court or not ??  Its annoying that they ignored my email and letter about this issue .

soolin

Tumtitums said:

There is nothing wrong with the watch or the strap. The strap has come away from the watch therefore i wanted them to reattach it. I did email them to tell them i was going to send it in and they didnt say that i shouldnt do this. they just gave me the address All i did with the watch is put it on my wrist i haven't been chewing the strap or anything like that which would  destroy the watch and i expected a watch that costs over £100 to have lasted longer especially as they gave a 5 year guarantee. This is the most expensive watch i have ever bought

Im still confused about the replies,  is the suggestion that i take them to court or not ??  It’s annoying that they ignored my email and letter about this issue .

The consensus is that the strap is not covered, so nothing to take to small claims. Concentrate on getting your watch back