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is this a case for the small claims court
in Consumer rights
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Citizen Guarantees this watch (except the strap and its components) to be free of defects in material and workmanship
They explicitly exclude the strap from the guarantee
Added to that you have the opening statement:
Only valid for purchases made in the United Kingdom, Ireland, United States, Canada, Caribbean, and Mexico
The OP states it was bought mid air on a flight between Germany and the UK and therefore potentially is also excluded on the grounds of the location of the purchase.
but as the strap is not covered by the guarantee that doesn’t matter anyway.
Can I have a vodka please, hold on sir just have to check what country we are over.
accessories) to be - note brackets end after accessories. All listed before that are excluded.
Be cheaper & quicker to simply go to a local jeweller or market stall & buy a replacement.
One of the pick you battle situations.
To be honest i like the watch and its very expensive, plus the fact that i dont like that im being ignored. I very rarely buy watches of this value and i expected a but better service
All views are my own and not the official line of MoneySavingExpert.