Confusion with reply from SAR follow up Letter? 24 February at 6:26PM in Debt-free wannabe 1 reply 142 views

ssmesk3781

Can anyone advise please?

Recieved my SAR report from Three, found something in there that i did not think was right so sent second letter using the following template:

https://ico.org.uk/for-the-public/your-right-to-get-copies-of-your-data/what-to-do-if-the-organisation-does-not-respond-or-you-are-dissatisfied-with-the-outcome/

Stated exactly what i thought was wrong and even used my SAR report reference number they originally sent me on the heading of my second letter, and now i have recieved a reply stating:

They can't discuss the account for security reasons, as my letter did not have one or more information needed to verify the account - although i used the same template as my original SAR and also the reference number that they gave me?

So they are now asking for more information and to state what my request / complaint is... AGAIN?!

Just want to know if you think this is right or are they just drawing it out to make things difficult for me?

mark55man

Maybe not rushing to help you, but probably your reply may have omitted some fact that you assume as obvious but they can't

I would try again - I know it is frustrating, but customer service dont have a lot of discretion